About Admiral
With over 30 years of service in New Brunswick, Admiral is a trusted, locally owned security company known for its commitment to quality service and community-based values. We pride ourselves on fostering a professional and inclusive work environment where employees are supported and encouraged to grow. Our Control Center Operators play a vital role in our success, serving as the central link between our field teams, clients, and internal departments.
Position Summary
We are currently seeking a highly organized, detail-oriented, and bilingual (French and English) Control Center Operator to join our operations team. This is a full-time position requiring availability for day, evening, overnight, and weekend shifts as part of our 24/7 operations.
The successful candidate will be responsible for monitoring security systems, dispatching personnel, coordinating communications, and supporting field staff to ensure exceptional service delivery.
Key Responsibilities
- Act as the primary point of contact between field staff, clients, and internal teams Monitor surveillance cameras and security systems and report suspicious or unusual activity
- Respond to inquiries from clients and security personnel in a professional and timely manner Dispatch and coordinate security personnel to incidents and scheduled assignment
- Manage and update staff schedules to maintain operational coverage
- Verify task completion and compliance with site procedures and company standards Maintain accurate logs, reports, and incident records
- Assist with administrative and operational duties as required
Requirements:
- Minimum 19 years of age Bilingual in English and French (spoken and written)
- Excellent communication and interpersonal skills Strong organizational and multitasking abilities
- Ability to remain calm and professional in high-pressure situations
- Strong attention to detail and problem-solving skills Ability to work rotating shifts, including nights, weekends, and holidays
- Availability to work a 4-days-on / 4-days-off schedule
- Legally authorized to work in Canada Assets
- Diploma in Policing, Corrections, Criminology, or a related field Previous
- experience in security, dispatching, scheduling, or a control center environment Experience working with surveillance systems and security technology
- Administrative experience
Why Join Admiral?
Join a respected local company with over 30 years of success Supportive and team-oriented work environment On-site gym access for employees Ongoing training and professional development opportunities Opportunities for career growth within the organization Make a meaningful impact in the safety and security of communities across New Brunswick
