Company Description Sast Hamilton Physiotherapy is a community-focused physiotherapy clinic providing evidence-based care to help clients recover from injury, manage pain, and improve mobility. The clinic offers a welcoming, professional environment where physiotherapists and support staff work closely together to deliver personalized treatment plans. East Hamilton Physiotherapy emphasizes clear communication, efficient clinic operations, and a positive client experience from initial contact to follow-up care. Team members are encouraged to collaborate, support one another, and contribute to a culture of respect and continuous improvement.
Role Description The Physio Clinic Admin is a full-time, on-site role based at East Hamilton Physiotherapy in Stoney Creek, ON. This position is responsible for greeting clients, managing check-in and check-out processes, and ensuring a professional and friendly front-desk presence. Day-to-day tasks include answering phone calls and emails, booking and confirming appointments, maintaining accurate client records, and processing payments and insurance information. The role also involves coordinating schedules for physiotherapists, preparing and organizing client files, and supporting the team with general administrative duties such as filing, data entry, and inventory of office supplies. The Physio Clinic Admin plays a key role in maintaining smooth clinic operations and delivering an excellent experience to every client who visits the clinic.
Qualifications
- Strong administrative and organizational abilities, including appointment scheduling, record management, and accurate data entry.
- Excellent communication and customer service skills, with the ability to interact professionally and empathetically with clients and staff.
- Comfort with basic technology and clinic software, such as electronic medical records (EMR), scheduling systems, email, and standard office applications.
- Attention to detail and reliability in handling payments, insurance information, and confidential client documentation.
- Ability to work on-site full time in Stoney Creek, ON, manage multiple tasks, and support a fast-paced clinical environment.
- Previous experience in a medical, physiotherapy, or healthcare clinic setting is an asset.
- High school diploma or equivalent required; additional training or education in office administration, healthcare administration, or related fields is considered an advantage.