Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
Purpose
The Key Account Manager develops and maintains superior relationships with our large commercial, industrial, municipal and residential customer accounts, including both executive, government leaders and operators to promote growth and customer loyalty through excellent service. This role is also responsible for new growth in our territories through partnering with local economic development agencies. Chanel management is a key component of our growth strategy; building and strengthening relationships with stakeholders who are present when potential customers are making energy decisions is key. The Account Manager needs to aggressively pursue and be proactive in recognizing customer needs and providing innovative solutions to meet those needs whether it be for growth, service or retention. This role identifies opportunities to enhance the communities we serve by individually leading and providing opportunities for other employees to participate in functions that reflect our company values.
Accountabilities
- Work directly with residential, commercial, industrial and municipal customers to assess natural gas opportunities and develop comprehensive sales proposals and businesses cases. Identify and sell Energy Efficiency opportunities.
- Collaborate closely within the Liberty team to grow, support, and strengthen relationships with Trade Ally Contractors, driving mutual business success.
- Identify, develop, and aggressively pursue new sales channels, relationships and growth opportunities to expand market reach and increase customer adoption.
- Work with state and local economic development organizations to assist in selling to large new customers
- Represent the company in targeted local/regional trade and business shows.
- Commit to continuous learning by developing both sales and technical expertise to effectively support both customers and contractors throughout the entire sales process, from prospecting to project completion.
- Proactive engagement with customers to monitor and manage customer satisfaction to drive loyalty
- Advanced level of both verbal and written communication skills with a variety of internal and external customers, conflict resolution abilities, and active listening skills.
- Responsible for providing timely information to key customers during emergencies on and off hours so that our key customers can make informed business decisions. This includes 24/7 support during on-call or prolonged outage scenarios.
- Represent and advocate customer needs with internal departments when required, by directing issues to the proper channels for resolution improving customer satisfaction.
- Must have advanced understanding of innovative products, customer programs and offerings.
- Must be able to accurately estimate customer load and CIACs and review other employees’ calculations for accuracy in accordance with rates and regulatory policy.
- Review and approve extension agreements to ensure policy interpretation is followed.
- Project manage key and municipal service requests by working directly with internal and external customers to provide quality service installations within specified agreed to timeframe.
- Single point of contact accountability of assigned Managed Accounts
- Initiate community meetings to facilitate productive communication between the company and the communities we serve, including community outreach, special permitting, and answering questions.
- Represent the company at business and community events.
- Create and organize employee volunteer opportunities to enhance the communities the company serves.
- Coach and mentor team members and other employees to ensure project deadlines are met, processes are followed, and opportunities are addressed.
Education and Experience
- Bachelor degree or equivalent
- 10+ years of professional experience
- 3+ years in related role, providing exceptional account management services, preferably in the utility industry.
- Bilingual French/English is an asset
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization - it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.
Our Guiding Principles
- Customer Centric
- Integrity
- Entrepreneurial
- Teamwork
- Owner mindset
- Outcome focused
- Continuous learning
What we offer
Collaborative environment with a genuine flexible working policy
Share purchase/match plan
Leadership Development Program
Volunteer paid days off
Employee Assistance Program
Achievement fund
Group Benefit Plan
Variety of Health & Wellness programs
Discount and Perks program
We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.
We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents.
Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.
