JOB SUMMARY
As directed by the branch manager, the Install Coordinator will coordinate a full-service installation program in the commercial construction industry. Providing installation, maintenance, and customer service in categories such as; electronic access control, doors and hardware, and specialties products.
JOB RESPONSIBILITIES
But not limited to…
Duties
- Oversees the management of installation and service projects and ensures that standards, deadlines, and objectives are met according to established profit and budget plans
- Thorough knowledge of applications and operations of systems and services
- Assists team members by participating in sales activities including advertising, pricing, implementing sales strategies, etc as it pertains to access control
- Interacts with customers via email, telephone and in person
- Provides quick, courteous, and professional services to all internal and external customers
- Complies with all reasonable requests of customers
- Creates a work order as per requirements
- Schedules installation crews
- Follows all safety rules on and off site
- Work directly with the sales staff and project coordinators
- Coordinating with installers, hardware consultants, contractors and end-users
- Orders and coordinates equipment required on site e.g. Forklift, scissor lift
- Other related duties as assigned
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Combined office and field work
- Listen carefully to others on the telephone.
- Lifting of supplies and materials up to 50 lbs.
- Moderate lighting and temperature
- May be required to enter areas of loud noise i.e. warehouse, assembly shop, and construction sites
- Frequent site visits
KNOWLEDGE, SKILLS AND ABILITIES
- Hardware product knowledge and experience an asset
- Knowledge of building code requirements pertaining to life safety, security and electronics an asset
- Leadership and team building skills an asset
- Excellent communication skills
- Sound understanding of the hardware, door and building construction industry sector an asset
- Goal and result oriented with high attention to detail
- Flexible and self-motivated
EDUCATION AND EXPERIENCE REQUIRED
- Supervisory experience an asset
- Experience in the commercial construction industry an asset
- Proficient computer skills in Office (i.e. Word, Excel, Access, etc) and Navision/ Avaware
- Access control security software experience an asset
