Description
Join the Armour Team Today!
Position Overview: As a Credit & Collections Specialist, you’ll play a key role in managing financial operations, ensuring account accuracy, and driving process improvements. This role goes beyond payment follow-ups - it’s about building strong relationships, resolving disputes, and collaborating with internal teams to enhance financial processes.
Location: Moncton, NB or Dartmouth, NS
Schedule: Monday - Friday | 8:00am - 5:00pm
Salary: $40,000 - $55,000
Benefits: Health & Dental | RRSP Employer Matching up to 4%
Key Responsibilities:
- Proactively engage with customers to ensure timely payments while fostering positive working relationships.
- Conduct large account reconciliations, investigating discrepancies such as short payments, overpayments, and unresolved balances.
- Collaborate with Billing, Pricing, and Operations teams to resolve invoice discrepancies, rating errors, and contract inconsistencies.
- Analyze payment trends to identify root causes of delays and implement process improvements.
- Develop strategies with internal teams to minimize disputes and enhance cash flow.
- Act as a problem-solving expert, addressing challenges to prevent recurring issues.
- Maintain accurate records of customer interactions, disputes, and resolutions.
What We’re Looking For
- Experience in credit, collections, or accounts receivable, preferably in transportation, logistics, or a related industry.
- Strong reconciliation skills with the ability to analyze large datasets and resolve discrepancies.
- A problem-solving mindset - you enjoy investigating issues and finding effective solutions.
- Excellent communication and negotiation skills to work collaboratively with customers and internal teams.
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
