Brief Description
Key Holder
The Key Holder is responsible for supporting daily store operations and providing an exceptional customer experience while maintaining company standards. This role requires strong leadership, accountability, and the ability to work independently during solo coverage shifts.
Key Responsibilities
- Open and close the store following all company procedures and security standards.
- Provide excellent customer service and drive sales through product knowledge and customer engagement.
- Perform ear piercings confidently and safely, with a minimum of 2 months of piercing experience required.
- Manage the store independently during solo coverage, ensuring smooth operations and adherence to company policies.
- Process customer transactions, returns, and exchanges accurately and efficiently.
- Maintain store cleanliness and organization, including daily cleaning tasks, merchandising standards, and recovery.
- Follow all company expectations regarding store presentation, cleanliness, and operational compliance.
- Support inventory management, replenishment, and stock organization as assigned.
- Demonstrate professionalism and accountability while representing the brand.
- Receive, accept, and apply coaching and feedback to continuously improve performance and support team success.
- Assist in creating a positive, respectful, and productive work environment for customers and colleagues.
Qualifications
- Minimum of 2 months of ear piercing experience.
- Ability to work independently and make sound decisions during solo shifts.
- Strong communication and customer service skills.
- Reliable, organized, and detail-oriented.
- Comfortable handling store opening/closing duties and cash management procedures.
- Willingness to learn, grow, and actively apply coaching and feedback.
Key Expectations
- Maintain a clean, organized, and welcoming store environment at all times.
- Follow all company policies, procedures, and operational standards.
- Demonstrate a positive attitude and openness to coaching and development.
- Support store goals while delivering a high level of customer care.
This position plays an important role in ensuring the store operates efficiently, safely, and in alignment with company standards.
Requirements
Key Holder
The Key Holder is responsible for supporting daily store operations and providing an exceptional customer experience while maintaining company standards. This role requires strong leadership, accountability, and the ability to work independently during solo coverage shifts.
Summary
Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.
Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.
Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.
- Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.
Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.
