Open jobs near Moncton

Within 25 km of Moncton

Added 19 days ago
Pre-Delivery Inspection Technician - Moncton
Brandt Group of Companies
Moncton, NB
Added 19 days ago
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Brandt Group of Companies
Moncton, NB
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Brandt Group of Companies
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Brandt Group of Companies
Moncton, NB
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Brandt Group of Companies
Moncton, NB
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Brandt Group of Companies
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Brandt Group of Companies
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Brandt Group of Companies
Moncton, NB
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Brandt Group of Companies
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Product Support Representative
Brandt Group of Companies
Moncton, NB

No more jobs.

Brandt Group of Companies

Bilingual Product Support Representative - Contact Center

Moncton, NB, E1H 2R5, Canada

Full-time

Within 25 km of Moncton · About 3.2 km from the city centre

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Job details

Job type: Full-time
Posted: Jul 7, 2026

Original job description

What You Will Be Responsible For

Respond promptly and accurately to parts availability and pricing inquiries via phone, email, and text.
Provide an engaging customer service experience through active listening to understand customer needs and making appropriate recommendations.
Accurately process parts orders ensuring customer requests are fulfilled quickly and without error.
Confirm inventory availability and shipping timelines to manage customer expectations and enhance satisfaction.
Provide parts support to field staff by collaborating effectively to resolve product and parts-related issues.
Navigate multiple internal web-based applications and 3^rd party partner systems simultaneously to deliver a seamless customer service experience in a fast-paced environment.
Contribute to team success by collaborating with colleagues and maintaining a high level of customer satisfaction.
Meet and/or exceed current KPI's.
Other duties as assigned.

What We Look For

Strong problem-solving skills with a focus on customer satisfaction.
Excellent verbal and written communication; Bilingualism in French and English is mandatory.
Skilled multitasker with the ability to navigate multiple systems efficiently.
Detail-oriented with a focus on order accuracy.
Team player who thrives in fast-paced environments.
Flexible to work various shifts in a 24/7 support center.
Inbound call center experience is considered an asset.

What We Offer

Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Advancement opportunities within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement planning: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you.  It’s as simple as that. 

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More about this job

Responsibilities

The representative will respond to parts availability and pricing inquiries while processing orders and managing customer expectations. They will also collaborate with field staff to resolve product-related issues and maintain high customer satisfaction levels.

Requirements

Candidates must be bilingual in French and English and possess strong problem-solving and multitasking skills. Experience in an inbound call center is considered an asset, and the ability to work flexible shifts in a 24/7 environment is required.

Skills

Customer service
Problem-solving
Active listening
Multitasking
Order processing
Inventory management
Communication
Bilingualism
French
English
Attention to detail
Teamwork
Technical navigation

Benefits

Competitive compensation
On-the-job training
Educational opportunities
Advancement opportunities
Health insurance
Dental insurance
Pension program
RRSP program

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Contact Center
Parts Support
Order Processing
Inventory Management
KPIs
Bilingual
French
English
Problem-solving
Multitasking
Inbound Call Center
Technical Support
Shipping
Pricing
Data Entry

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